Refund policy

Return & Refund Policy

Last updated: September 10, 2026

At Chaotic Goods, all products are made to order specifically for each customer. Because of our production model, we are unable to accept standard returns or exchanges.

All Sales Are Final

All sales are final once an order has entered production. We do not accept returns, refunds, or exchanges due to change of mind, buyer’s remorse, incorrect size selection, color preference, or other personal preference.

Please review product descriptions, sizing information, colors, quantities, and shipping details carefully before placing your order.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or you receive the wrong item, contact us as soon as possible after delivery.

Please include your order number, a description of the issue, and clear photos showing the problem. We will review the claim and work with our fulfillment partner to arrange an appropriate replacement or refund when applicable.

You will not be charged for a replacement when the issue was caused by a manufacturing or fulfillment error.

Size Exchanges

Because every item is produced specifically for your order, we cannot offer exchanges if you order the wrong size.

Please review the sizing chart provided on the product page before ordering.

Order Changes and Cancellations

Print-on-demand orders may enter production shortly after they are placed. Once production has begun, we cannot guarantee that an order can be changed or canceled.

If you notice a mistake immediately after ordering, contact us as soon as possible. We will attempt to make the requested change, but we cannot guarantee that changes or cancellations will be possible.

Shipping Issues

Chaotic Goods is not responsible for packages delivered to an incorrect address provided by the customer.

If an order is lost or damaged during shipping, contact us so we can investigate the issue with the carrier and/or fulfillment provider.

If tracking shows that a package was delivered but you cannot locate it, you may be required to contact the shipping carrier before a replacement or refund can be considered.

Refused or Unclaimed Packages

Orders that are refused, unclaimed, or returned because of an incorrect or incomplete shipping address are not automatically eligible for a refund.

Any costs associated with reshipping an order may be the responsibility of the customer.

Refunds

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Shipping charges are generally non-refundable unless the refund is the result of an error by Chaotic Goods or our fulfillment partner.

Contact Us

If there is a problem with your order, contact us at:

Chaotic Goods
Website: chaoticgoods.fun
Email: info@chaoticgoods.fun

Please include your order number and photos when contacting us about damaged, defective, or incorrect merchandise.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.